A Message Regarding the Coronavirus Outbreak
Last Updated: 27th November 2020
You may have heard that Blackpool has been placed in tier 3 meaning that we are unable to reopen on 2nd December. We have taken the decision to remain closed until the 1st January to enable our guests to make solid alternative plans for the festive period. We have contacted as many people as we can since the announcement was made and we're sorry if we've not successfully been in touch just yet.
I have an existing booking, what shall I do?
We really appreciate your support and hope that you will move your date forward to one which suits you; we’d love to see you when you’re ready!
If you have made your booking via a 3rd party agent (Booking.com or Expedia for example) you will need to contact the agent to cancel to avoid any automatic charges. If you have booked directly with us we will cancel any flexible bookings automatically for stay dates between 4th November and 31st December.
For prepaid, non-refundable bookings that were due during the previous closure or over the next closure, the balance of your deposit can be used as a credit towards a booking within the next 365 days. Please note, if the value of credit carried forward does not cover the cost of the new booking the difference will need to be paid.
To make your new booking or check availability please click below:
When you make your booking please note in the comments that you have a credit note for the amount paid, name on booking, original arrival date and last four digits of the card used to make the booking. Your credit will then be transferred and any outstanding balance taken. Please note payment is not automatically taken by the website so your payment will not be duplicated.
We do accept that this doesn’t suit everyone, so if your original booking was for arrival during closure and you really must cancel your stay with us completely, click on this link and complete the form. That’s all you need to do, and we’ll process your refund within 90 days.
Our [email protected] mailbox is being monitored, but due to fewer team members in the office, responses may take up to 72 hours.
We look forward to welcoming you back soon. Thank you so much for your continued support, and we hope you have a truly happy Christmas
Alison and Team Imperial
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